The Georgia Department of Early Care and Learning (DECAL) announced that in order to deliver more integrated customer service to Georgia families, the 1-877-ALL-GA-KIDS toll-free child care search and referral help line is now operated by the agency’s newly created Quality Rated (QR) Family Support Call Center.
The DECAL specialists began answering the line July 1. They already offered services such as information on the benefits of high-quality child care, referrals to quality rated providers matching their preferences, and help with the enrollment process at the programs they choose.
Now, the Call Center team can also personally connect families to colleagues across the agency who will help them access other free and beneficial early care and education information and supports from DECAL. These enhanced services from the QR Family Call Center are available in English, Spanish, and other languages.
The new Family Support Call center can be reached by calling 1-877-ALL-GA-KIDS (1-877-255-4254) Monday–Friday, 8:00 a.m.–5:00 p.m., except state holidays. Families can also contact the Call Center team by sending an email to findqrcare@decal.ga.gov, or by using the online child care search service at https://families.decal.ga.gov to enter their preferences and request personalized follow-up help.
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